Software Development
AI Chatbot Development Services
We build AI chatbots and agents that do work, not demos. Support deflection trained on your real documentation, lead qualification that books the meeting, and internal copilots that answer questions your team currently pings a manager about. Every build is wired into your CRM, your knowledge base, and your reporting so you can measure deflection rate and booked revenue instead of message counts.
Get a free scope & quote
Two minutes now, a real plan and price back the same business day.
What is included
Get a scope & quoteRetrieval augmented agents grounded in your documents, pricing, and policies
Website, SMS, WhatsApp, Slack, and in app deployment
CRM and helpdesk integration with full conversation logging
Human handoff rules with context passed to the live agent
Guardrails, refusal policies, and PII handling reviewed before launch
Dashboards for deflection rate, qualification rate, and cost per conversation
How we approach ai chatbot & agent development
Grounded answers, not confident guesses
A chatbot that invents an answer about your refund policy is a liability. We build on retrieval so every response is sourced from documents you control, with citations available and a hard refusal path when the answer is not in the corpus. Updating an answer means updating a document, not retraining a model.
Qualification bots that fill the calendar
Our highest ROI builds are lead agents: they greet the visitor, ask the three questions your sales team actually needs answered, handle objections with real pricing context, and drop a booked appointment into the CRM with the transcript attached. We build these for ourselves, so the playbook is tested on our own pipeline before it reaches yours.
Internal copilots
Operations teams lose hours a week to lookup questions. We connect an agent to your SOPs, ticket history, and internal data so staff get answers in Slack, with permission scoping so people only retrieve what their role allows.
Model choice is an engineering decision
We benchmark across providers on your actual tasks and pick on accuracy and cost per resolved conversation. Architecture stays provider agnostic so switching models later is a config change, not a rebuild.
Measured like a channel
Every deployment reports containment rate, escalation reasons, qualified conversations, and downstream close rate. If the bot is not paying for itself we will say so and change the approach.
Recent work
A sample of live projects from our portfolio. Add any of them to your quote as a reference.
Platforms we built
Real products from our own portfolio and client work, not stock case study filler.
Falcon CRMOur internal revenue system: lead capture from every property we own, enrichment, routing rules, automated follow up, and reporting. Every lead you send us runs through software our team wrote and maintains.
What clients say about this work
All reviewsGoogle
“I've been working with them to develop an app. It's been nothing but professionalism and hard work.”
Trustpilot
“These guys are awesome! They are completely knowledgeable in the sometimes frustrating world of programming.”
Trustpilot
“Falcon Marketing took my idea and made it into a reality!”
Frequently asked questions
What does an AI chatbot cost to build?
Focused deployments with a single use case and one integration typically start around 8,000 dollars. Multi channel agents with CRM writes, escalation logic, and admin tooling run 20,000 to 60,000 dollars, plus model usage and a support retainer.
Can it use our existing knowledge base?
Yes. We ingest help center articles, PDFs, policy documents, product data, and past tickets, then keep the index synced as content changes.
How do you keep it from saying the wrong thing?
Grounded retrieval, explicit refusal rules, banned topic lists, and a review pass on a test set of real customer questions before launch. High risk categories route to a human by policy.
Does it integrate with our CRM?
Yes. HubSpot, Salesforce, Zoho, GoHighLevel, and custom systems. Conversations, contacts, and booked meetings write back automatically.
Need ai chatbot & agent development that actually moves the number?
Send us your site and goals. You will get a specific plan, not a generic pitch.
Request a quote
Five short questions and you are done. A strategist replies the same business day.